No genuine organisation – including your bank – will ever call you to ask for your full password, or to move money to another account.
Only give out personal information like your date of birth or address when you’re sure of who you’re speaking to. Ask to call them back if you’re unsure, using the organisation’s phone number from a source you trust.
You shouldn’t assume that every phone call you receive is genuine. Criminals succeed because they’re good at tricking people, and may try to scare you by telling you you’ve been a victim of fraud. They might already know personal details about you, like your full name and address, and they’re likely to use these to appear genuine.
Calls like this aren’t limited to criminals impersonating banks. You may receive a call from someone pretending to be a service provider or your local council asking you for personal information or to pay them an outstanding bill.
Be vigilant about calls like these. If you receive an unexpected call from someone who asks you to give them information about you or your bank account, this could be a scam. If it doesn’t seem right:
Ask if you can phone them back. A genuine caller won’t mind if you want to call them back directly.
Look up the phone number of the organisation, then if you can, use a different phone to ring them back.
Ask them if they were trying to contact you, and tell them what happened if not.
Don’t click on any links – they may take you to a fake website.
From time to time, we work with third parties to send out surveys to our customers on our behalf. These emails will come from a different email address. If you’re unsure whether the email you’ve received is genuinely from us, give our Customer Care Team a call and we’ll be happy to help.