If you need some extra help because you find it difficult to speak to us about your account, you can give another person permission to talk to us about it for you. They’ll be able to check your balance and transactions over the phone, and help you get back online if you’ve been locked out of your account.
To set this up, you'll need to download, complete and sign an access to information form. Both you and the person you’d like to give access to will need to sign this.
For more information on giving someone permission to help with your account, please download our guide to power of attorney.