Contact us
We want to make it possible for everyone to use our website and services.
We’re working hard to continually improve our accessibility. But if you’re experiencing any issues, please get in touch with our Customer Care Team who’ll do their best to help you.
Phone
0800 085 6789* or +44 203 901 3353† from abroad.
Our Customer Care Team will be on hand to take your call from 8am to 8pm, Monday to Friday (excluding bank holidays).
*Calls to 0800 numbers are free of charge from UK landline phones and mobiles.
†Calls to 01 and 02 numbers will be charged at your standard network rate, and included in any inclusive minutes as part of your tariff.
Using British Sign Language
You can speak to our Customer Care Team using a British Sign Language interpreter. You’ll need access to a device that you can use to make and receive video calls – this can be your web browser, tablet or a phone.
How to use the British Sign Language service:
- Contact us using British Sign Language. Our lines are open Monday to Friday, 9am to 5pm, (excluding bank holidays).
- You’ll be directed to the Sign Solutions website, where you’ll be connected with an interpreter.
- Ask them to connect you to Marcus and they’ll speak to one of our team on your behalf, interpreting for you via video.
Text Relay
You can also contact our Customer Care Team through Relay UK. Relay UK can translate text to speech, and speech to text.
You can access Relay UK by downloading their app and entering '18001’ before the number you’d like to call. You’ll be passed on to a Relay assistant who can:
- Type what our Customer Care Team say so you can read their response
- Read your written replies to our Customer Care Team
Relay UK is a third party and is not a service provider to us, which means we are not responsible for this service. Your interactions with Relay UK, including your use of their services, will be subject to Relay UK’s terms and conditions and privacy policies. Please visit the Relay UK website to view these or for further information on this service. If you have any queries on using this service, please contact Relay UK directly.
Address
Marcus UK
PO Box 74787
London
EC4P 4JG
The quickest way to contact us is by calling our Customer Care Team during our business hours of 8am to 8pm, Monday to Friday (excluding bank holidays). If you need to contact us outside of these hours, you can email us with your question. We’ll aim to respond within two business days.
We won't discuss your Marcus account or application over email, so if that's what you need help with just give us a call or write to us at our postal address above.
Our email address is: [email protected]
Follow us on our social media accounts to stay up to date with news, insights and tips from Marcus by Goldman Sachs.
Got a question? We’re on hand to help from 9am to 5.30pm Monday to Friday (excluding bank holidays).
We won’t discuss your Marcus account or application over social media. If that’s what you need help with, please give us a call or write to us at the postal address above.
Feedback and complaints
We're committed to making things better, so if there's something you think we can improve on then we'd love to hear your feedback.
Please let us know right away if things haven't gone as you expected. We're dedicated to providing the best possible customer service, and to put things right for you as quickly as possible.
Can we help?
You'll find lots of useful information in our help section, which might answer your question more quickly. Just click the button below to browse our support topics.
Social media