You can close your Online Savings Account or Maturity Saver from your desktop or mobile browser, or in the mobile app. To close your Cash ISA or Fixed Rate Saver, you'll need to contact us.
Closing your Online Savings Account or Maturity Saver
- Log into your account at marcus.co.uk or the app
- Select the account you want to close
- Open the 'Manage account' menu and choose 'Close account' – in the app you can find this by tapping the three dots in the top right corner
- Follow the on-screen steps and confirm you want to close your account
We have a daily online transfer limit of £20,000, so you'll need to make sure your balance is below this before you can close your account online or in the app.
Alternatively, you can close your Online Savings Account or Maturity Saver by calling us on 0800 085 6789, we’re open Monday to Friday 8am to 8pm (excluding bank holidays). If your balance is under £20,000 you can also close your account by emailing us at [email protected] from the email address you use to log into your Marcus account. Don’t include any sensitive information in your email, such as your account number, password or PIN. This is important to protect the security of your account.
If you have a joint account, either of you will usually be able to give us instructions to close your Online Savings Account or Maturity Saver.
Closing your Cash ISA
You can close your Cash ISA by calling our Customer Care Team on 0800 085 6789. Our lines are open 8am-8pm, Monday to Friday (excluding bank holidays). Or, if your balance is under £20,000, you can send us an email at [email protected].
Closing your 1 Year Fixed Rate Saver
If you need to close your 1 Year Fixed Rate Saver early, you can call our Customer Care Team on 0800 085 6789. We’ll charge an early closure fee. If you close your account within the first 90 days, the fee will be equal to the interest you’ve earned so far. If you close your account after that point, the fee will be equal to the interest you earned during those first 90 days.
If you have a joint account, either of you will usually be able to give us instructions to close your 1 Year Fixed Rate Saver early.
The early closure fee will not apply if a sole account holder dies or if we can see that you’re in unexpected or challenging circumstances that mean you need urgent access to your money. If you find yourself in this situation, please contact us.