If you update any of your personal details, the changes will be applied to all accounts you hold with Marcus. But if you have a joint account, the changes you make won't affect your joint account holder. So for example, if you update your home address, and you share that address with your joint account holder, they'll need to log into their own account to update their address there.
You can update your address online. Log into your account, head to your profile in the top right corner, and click on the edit icon underneath contact information.
If you want to update your email address or phone number, give our Customer Care Team a call on 0800 085 6789 or +44 203 901 3353 if you’re calling from abroad. Lines are open from 8am to 8pm, Monday to Friday (excluding bank holidays).
To change your name, please download our change of name form. Send this to us either online or in the post, along with any supporting documents we ask for on the form. You can also request a copy of the form in the post by giving us a call.
Please note: We’re expecting we may experience delays in receiving deliveries at the moment, so if you send us something in the post, it may take longer than usual for us to process it.
You can change your linked account from your online Marcus account on desktop or mobile browser, or in the mobile app.
Please note it may take us up to 7 business days to complete our standard security checks and update your account. We'll let you know when we've done this. You won't be able to send money to or from your new linked account until we've completed these checks.
Change your linked account from your online Marcus account
Change your linked account from the mobile app
Your bank statement must be dated within the last three months, and show your full name, address and account details. We don't accept screenshots or a list of transactions. Please note it may take us up to 7 business days to complete our security checks and update your account.
Changing accounts if you've used the Current Account Switching Service (CASS) – full switch
If you've used CASS to fully move your linked account to a different provider, CASS will notify you when the change is done and close your linked account. We won't be notified of the change automatically, however, so please follow these steps to update your linked account:
Alternatively, you can provide us a copy of the letter confirming that your switch is complete from your new bank. Please ensure it’s dated within the last three months, and shows your full name, address and account details. Log into your account and go to your profile, click on the edit icon next to linked account information and follow the on-screen instructions, where we’ll ask you to upload the supporting document.
Changing accounts if you've used the Current Account Switching Service (CASS) – partial switch
If you've requested a partial switch or haven’t used the switching service to change providers, we’ll need a statement from your new bank. Please ensure it’s dated within the last three months, and shows your full name, address and account details. We don't accept screenshots or transaction listings.
How long it takes to change your linked account?
We'll generally update your details within seven days. If we are not able to change your details for any reason, we will let you know within 7 business days.
Unable to link your account?
There are certain types of bank accounts you can't use as your linked account - see which bank accounts we don't accept as linked accounts.
Yes, but it depends on if you did a full switch or a partial switch:
If you used CASS and switched your current account in full, then you don’t need to send in a bank statement. You do need to wait at least one day after the switch is complete before doing anything. This ensures your old bank account is closed and allows the redirection of your payment, which triggers a message for us to change your bank details.
To ensure you've got your new current account linked to your Marcus account you'll need to:
If you used CASS and partially switched your account, please send us a bank statement. This must be dated within the last 3 months. You can upload a bank statement from the ‘My documents’ page.
No, you’ll have the same linked account for all of your Marcus accounts and across all Marcus products.
It depends on how you’ve changed your linked account:
We'll let you know once your details have been updated so you know you can start using your new account.
When you opened your account, we asked you for the details of a UK personal current account to be your linked account. We perform checks on your linked account when setting up your account. In some cases, we might need extra information and if we do, we’ll email you asking you to verify your linked account.
It’s important for us to complete these checks to meet our regulatory obligations. This also helps to protect you from fraud. Until we’ve done this you won’t be able to make any payments to your account.
To verify your linked account, you’ll need a copy of your bank statement dated within the last 3 months. You can upload this by:
Alternatively, you can post us your bank statement to our PO Box address:
Marcus UK
PO Box 74787
London
EC4P 4JG
Once we receive your statement, we should be able to verify your linked account in 5 days. We’ll email you once it’s complete.
To change your linked account, you’ll need a copy of your bank statement dated within the last 3 months which you can upload in the app.
To change your linked account on the app:
Once you’ve done this the change should take about 7 working days. We’ll email you once it’s complete.
Your linked account must be a UK current account in your name.
There are some accounts we can’t support as your linked account:
If you have any questions about accounts we can support, please give our Customer Care Team a call on 0800 085 6789.
You can close your Online Savings Account or Maturity Saver from your desktop or mobile browser, or in the mobile app. To close your Cash ISA or Fixed Rate Saver, you'll need to contact us.
Closing your Online Savings Account or Maturity Saver
We have a daily online transfer limit of £20,000, so you'll need to make sure your balance is below this before you can close your account online or in the app.
Alternatively, you can close your Online Savings Account or Maturity Saver by calling us on 0800 085 6789, we’re open Monday to Friday 8am to 8pm (excluding bank holidays). If your balance is under £20,000 you can also close your account by emailing us at [email protected] from the email address you use to log into your Marcus account. Don’t include any sensitive information in your email, such as your account number, password or PIN. This is important to protect the security of your account.
If you have a joint account, either of you will usually be able to give us instructions to close your Online Savings Account or Maturity Saver.
Closing your Cash ISA
You can close your Cash ISA by calling our Customer Care Team on 0800 085 6789. Our lines are open 8am-8pm, Monday to Friday (excluding bank holidays). Or, if your balance is under £20,000, you can send us an email at [email protected].
Closing your 1 Year Fixed Rate Saver
If you need to close your 1 Year Fixed Rate Saver early, you can call our Customer Care Team on 0800 085 6789. We’ll charge an early closure fee. If you close your account within the first 90 days, the fee will be equal to the interest you’ve earned so far. If you close your account after that point, the fee will be equal to the interest you earned during those first 90 days.
If you have a joint account, either of you will usually be able to give us instructions to close your 1 Year Fixed Rate Saver early.
The early closure fee will not apply if a sole account holder dies or if we can see that you’re in unexpected or challenging circumstances that mean you need urgent access to your money. If you find yourself in this situation, please contact us.
If your account has been locked, you’ll need to give our Customer Care Team a call on 0800 085 6789, or +44 203 901 3353 if you’re calling from abroad.
Our opening hours are 8am to 8pm, Monday to Friday (excluding bank holidays).
Freeze account lets you lock down one or more of your accounts temporarily to help keep your money safe. For example, if you think someone has accessed your account(s) without permission, or if you've lost your device.
How it works
How to freeze your account
How to unfreeze your account
To unfreeze an account, you'll need to call us on 0800 085 6789, or +44 203 901 3353 from abroad . We are open 8am-8pm, Monday to Friday (excluding bank holidays).
If you notice any transactions on your account that you don’t recognise, or you’re concerned that someone has unauthorised access to your personal details, security details or information, please call us as soon as possible on 0800 085 6789, or +44 203 901 3353 if you’re calling from abroad. Our lines are open Monday to Friday, 8am to 8pm (excluding bank holidays).
We take the security of your account and finances very seriously. For more information on the measures you can take to protect yourself, please see our security page.
Once available, your annual statement will be added to the ‘My Documents’ section. You can find your annual statement by selecting ‘Documents’ from the top of the page.
You can also log into your Marcus account at any time to check your transaction history. You can download or print your transaction history for your records.
If you need proof of savings (for example to support a mortgage application) you can download a letter with your up-to-date balance and list of transactions online. Log into your Marcus account, click 'View' and select the 'Print transactions' link above your account activity.
We support the latest versions of Google Chrome, Microsoft Edge, Safari and Firefox. It’s important to keep your browser up to date to benefit from all the features of our website, including improvements we’ve made to enhance your online experience and to help keep your device secure. If you’re experiencing issues viewing our website, please check that you’ve updated to the latest browser.
You can select an account nickname from a list of names. For example, if you're saving for a holiday you can select Holiday fund, either online or on our app.
Online
App
Please remember that once you change your account name (e.g. to Holiday fund), you are unable to change it back to the product name (e.g Online Savings Account).
Changing your account name is optional. We have a list of account nicknames so you can choose the one that best matches your need.
Depending on how you use your account, we might block or close it.
If you haven’t paid money into your Online Savings account or Cash ISA within 90 days of opening it, we may close your account.
If you haven’t accessed or used your account in 3 years, and there is no money in your account, we may close it. If there is money in the account, we may temporarily block it.
If you haven’t accessed or used your account in 15 years, we may close your account and transfer your money to the unclaimed assets scheme managed by Reclaim Fund Limited. You’ll still be able to get your money back if this happens and should contact us to arrange this.