Losing a loved one is difficult and we’re on hand to help you through this. When you’re ready, you can tell us about your bereavement and we’ll settle the account the way you want.
What’s on this page:
Things to do first
How to notify us of a death
Which documents you need to send
Who needs to sign the bereavement form
How to settle a joint account
You can notify us of a death by phone. Please call our Customer Care Team on 0800 085 6789 or +44 203 901 3353 if you’re calling from abroad.
Our lines are open 8am to 8pm, Monday to Friday (excluding bank holidays). When you notify us of a death we ask for a few details about the deceased before freezing the account. We will still continue to pay interest on the balance. Our Customer Care Team can also answer any questions you may have and help explain the next steps.
When you’re ready to complete the bereavement form, ensure you have signatures from:
All must review and sign the declaration. You can choose to name one person as a primary contact.