The Good Manners Guide to Outsmarting Scammers – a partnership with Debrett’s

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It can be difficult to tell if an unexpected call is genuine or not. Fraudsters are becoming increasingly sophisticated in the techniques they use to try and scam people, so it’s not always easy to spot the real from the fake. 

We’ve partnered with Debrett’s to create a guide to conversational techniques that could help you handle suspicious calls confidently, politely, and assertively - and stop a conversation with a scammer before it’s too late. 

Learn how to outsmart a suspected scammer

If you’ve ever been a victim of a scam, or had a ‘near miss’, you’re not alone. We asked 2,000 UK adults about their experiences with fraud, and found that they’re more common than you might suspect. 

of those we asked said they experience suspected fraud attempts at least once a month.

said that politeness is a strong character trait of theirs.

of respondents said their polite and trusting nature makes them more susceptible to fraud.

Learn how to recognise a call with a potential scammer

Our guide is designed to help you deal with fraudsters on the phone, and leave you more prepared and ready to recognise attempts to scam you. 

This content is for information only and is not advice. Views and opinions are the contributor’s own.

Stay safe from fraud

It isn't always easy to spot when something's a scam, especially as fraudsters constantly look for new ways to trick us into sharing our personal details.

But there are steps you can take to protect yourself. We've put together some tips to help you stay secure.

Security focused

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  • We protect accounts with multi-factor authentication, the use of firewalls and other safeguards
  • Our networks are monitored around the clock
  • Please visit the Security Center for more information

The content in this article is for information only and is not advice. All content in this article was accurate on the date of publication shown above.