To apply for an account you'll need to:
We're unable to open an account for you if:
This is because we'd need to comply with additional US tax reporting or regulatory obligations to provide you with an account.
You are generally considered to be a resident alien of the United States for tax purposes if you're either a citizen or national of the United States and you've met the Internal Revenue Service's (IRS) green card test or substantial presence test for the calendar year. You can find more information on the IRS website. You should consult with a tax adviser to confirm your status if you are unsure.
As we’re part of a US bank, we can’t accept money that’s related to countries or territories with significant financial crime concerns or legal restrictions.
This means you won't be able to save money that you intend to spend in one of the following countries or territories:
If we suspect you’re saving money to be used in these countries or territories, we may delay or reject transactions, or freeze your account. If this happens, there’s a chance we may not be able to return your money to you.
Both our 1 Year Fixed Rate Saver and our Online Savings Account can be opened jointly by two people.
Your joint account holder must be the same across your accounts. This means that if you hold a joint Online Savings Account with someone, you can only open a joint 1 Year Fixed Rate Saver with that same person.
If you open a joint account, we’ll usually accept instructions on the account from either of you. So, if one of you tells us to do something, we won’t usually check that the other account holder knows about it or has given permission. This means that, for example, we will usually accept instructions from either joint account holder to transfer money out of an account or to close an account completely.
No, to open a joint account you’ll need to open a new account with the joint account holder. We’ve made this process simple and straightforward to complete online.
When you log into your online banking, select the ‘Open a savings account’ link that sits below your existing account. You can then follow the on-screen steps. If the joint account holder doesn’t already hold a Marcus account, we will ask them to complete a full application. This means we may ask them to upload documents, for example to verify their identity, address or source of funds.
You will each have access to certain information about each other in relation to your joint Marcus account. For example, during an application for a joint account, if you are the second applicant, you will be shown the first applicant’s name and email address. This is so you know you are opening a joint account with the correct person.
As part of your application, we may ask you to upload some documents to verify your identity, your address or your source of funds.
To do this, you'll need to upload a photograph or scan of the original document we've asked for. You can also upload a copy of a document, like a bank statement that you've downloaded. We'll accept documents in English, in PDF, JPEG or PNG formats.
When you photograph or scan the document, make sure that the image is clear, complete and that all four corners of the document are showing.
Save a copy to your device, then go to the Marcus application page. If you're coming back to this later, you just need to log back into Marcus using your email address and the password you set earlier.
You should see the document upload page. Click 'Upload' next to the document type you're uploading and find the folder where you stored your file. Select it and click 'OK'. It'll automatically upload and display on the page.
You can upload multiple files for each document if you need to. For example, when we ask to see the front and middle pages of your passport.
To verify your identity, we'll ask you to show us one of the documents from the list below in the correct format:
When you photograph or scan the document, make sure that the image is clear, complete and that all four corners of the document are showing.
We can’t accept the same documents to prove both your identity and your address, so please make sure you use a different document for each. If you provide an identity document that contains your address, this must match the address on your application as well as on your address document.
We'll accept documents in English, in PDF, JPEG or PNG formats.
If you can’t provide us with a document from this list, please call us on 0800 085 6789. We’re open from Monday to Friday, 8am to 8pm (excluding bank holidays).
To verify your address, we'll ask to see one of the documents from the list below.
Your document must show your current home address – the one on your application.
When you photograph or scan the document, make sure that the image is clear, complete and that all four corners of the document are showing.
We can’t accept the same document to prove both your identity and your address, so please make sure you use a different document for each. If you provide an identity document that contains your address, this must match the address on your application as well as on your address document.
If you can’t provide us with a document from this list, please call us on 0800 085 6789. We’re open from Monday to Friday, 8am to 8pm (excluding bank holidays).
To verify your source of funds, we'll ask you to send us different documents as evidence depending on how you're funding your account. When you photograph or scan the document, make sure that the image is clear, complete and that all four corners of the document are showing.
We'll ask you to upload one of the documents from the relevant source of funds list below.
Bank statements from the relevant savings accounts, dated within the last three months.
A gift is received from a living person. If someone has left you a gift in a will, this should be considered inheritance.
We'll accept a statement signed and dated by yourself that must contain all of the following:
For example:
I was given £1,000 from my friend John Smith (DOB 01/01/1900), of 1 Any Road, Any Town. AB1 1BA, for my birthday.
[Signed: your name] [Dated: DD/MM/YYYY]
Evidence of your winnings, like a betting receipt or documentation from the paying company.
If none of the categories above seem quite right, you can select ‘Other’ from the dropdown list so that you can describe your source of funds in your own words. We’ll still ask you to send us evidence to verify your source of funds, and you should upload the most relevant document you have.
We’ve included some common examples of other sources of funds below, and explained which documents we’ll accept as evidence for each.
Student loan
Part-time work
Redundancy
If you need to send us something by post, please check whether we’ve asked you to send a certified copy or have given you the option to send in the original document or a certified copy If we’ve specifically asked for a certified copy, please don’t send us the original document.
Make sure that the document or any copies you send us are in English, and that they’re clear, complete and current.
Our address is:
Marcus UK
PO Box 74787
London
EC4P 4JG
A certified copy is a copy of an original identity document that has been checked by a professional, and confirmed to be a true copy of the original document.
To certify, the professional must write 'certified to be a true copy of the original' on the copy, sign and date it, and print their name, occupation and address underneath their signature.
For more information on certified copies, please visit gov.uk/certifying-a-document.
We might ask you to send us original documents, or original copies of documents. Both mean the same thing.
For death, marriage and birth certificates, we mean the original documents issued and certified by the General Register Office.
For lasting power of attorney documents, enduring power of attorney documents, Court Orders, Certificate of Appointments or Controllership Orders, this means a document issued by the court or Office of the Public Guardian and will usually bear an impressed seal, mark, or stamp.
If you update any of your personal details, the changes will be applied to all accounts you hold with Marcus. But if you have a joint account, the changes you make won't affect your joint account holder. So for example, if you update your home address, and you share that address with your joint account holder, they'll need to log into their own account to update their address there.
You can update your address online. Log into your account, head to your profile in the top right corner, and click on the edit icon underneath contact information.
If you want to update your email address or phone number, give our Customer Care Team a call on 0800 085 6789 or +44 203 901 3353 if you’re calling from abroad. Lines are open from 8am to 8pm, Monday to Friday (excluding bank holidays).
To change your name, please download our change of name form. Send this to us either online or in the post, along with any supporting documents we ask for on the form. You can also request a copy of the form in the post by giving us a call.
Please note: We’re expecting we may experience delays in receiving deliveries at the moment, so if you send us something in the post, it may take longer than usual for us to process it.
Your linked account must be a UK current account in your name.
There are some accounts we can’t support as your linked account:
If you have any questions about accounts we can support, please give our Customer Care Team a call on 0800 085 6789.
You can close your Online Savings Account or Maturity Saver from your desktop or mobile browser, or in the mobile app. To close your Cash ISA or Fixed Rate Saver, you'll need to contact us.
Closing your Online Savings Account or Maturity Saver
We have a daily online transfer limit of £20,000, so you'll need to make sure your balance is below this before you can close your account online or in the app.
Alternatively, you can close your Online Savings Account or Maturity Saver by calling us on 0800 085 6789, we’re open Monday to Friday 8am to 8pm (excluding bank holidays). If your balance is under £20,000 you can also close your account by emailing us at [email protected] from the email address you use to log into your Marcus account. Don’t include any sensitive information in your email, such as your account number, password or PIN. This is important to protect the security of your account.
If you have a joint account, either of you will usually be able to give us instructions to close your Online Savings Account or Maturity Saver.
Closing your Cash ISA
You can close your Cash ISA by calling our Customer Care Team on 0800 085 6789. Our lines are open 8am-8pm, Monday to Friday (excluding bank holidays). Or, if your balance is under £20,000, you can send us an email at [email protected].
Closing your 1 Year Fixed Rate Saver
If you need to close your 1 Year Fixed Rate Saver early, you can call our Customer Care Team on 0800 085 6789. We’ll charge an early closure fee. If you close your account within the first 90 days, the fee will be equal to the interest you’ve earned so far. If you close your account after that point, the fee will be equal to the interest you earned during those first 90 days.
If you have a joint account, either of you will usually be able to give us instructions to close your 1 Year Fixed Rate Saver early.
The early closure fee will not apply if a sole account holder dies or if we can see that you’re in unexpected or challenging circumstances that mean you need urgent access to your money. If you find yourself in this situation, please contact us.
If your account has been locked, you’ll need to give our Customer Care Team a call on 0800 085 6789, or +44 203 901 3353 if you’re calling from abroad.
Our opening hours are 8am to 8pm, Monday to Friday (excluding bank holidays).
If you notice any transactions on your account that you don’t recognise, or you’re concerned that someone has unauthorised access to your personal details, security details or information, please call us as soon as possible on 0800 085 6789, or +44 203 901 3353 if you’re calling from abroad. Our lines are open Monday to Friday, 8am to 8pm (excluding bank holidays).
We take the security of your account and finances very seriously. For more information on the measures you can take to protect yourself, please see our security page.
Once available, your annual statement will be added to the ‘My Documents’ section. You can find your annual statement by selecting ‘Documents’ from the top of the page.
You can also log into your Marcus account at any time to check your transaction history. You can download or print your transaction history for your records.
If you need proof of savings (for example to support a mortgage application) you can download a letter with your up-to-date balance and list of transactions online. Log into your Marcus account, click 'View' and select the 'Print transactions' link above your account activity.
We support the latest versions of Google Chrome, Microsoft Edge, Safari and Firefox. It’s important to keep your browser up to date to benefit from all the features of our website, including improvements we’ve made to enhance your online experience and to help keep your device secure. If you’re experiencing issues viewing our website, please check that you’ve updated to the latest browser.
Sometimes your one-time passcode can take some time to come through. We recommend you wait up to 15 minutes for the code and check your spam or junk mail. If you have still not received it after 15 minutes, please give our Customer Care Team a call and they will be able to help.