There might be a few reasons why your money is taking longer to arrive than expected.
Your payment may still be on its way
When you send money by bank transfer, it should arrive in your account as soon as we get it. If your bank or building society uses Faster Payments, this is normally within two hours. If you transfer money over the weekend or on a bank holiday, it can take until the end of the next business day to show in your account. And if you send the money outside of your bank or building society’s business hours, it can take a little longer.
When you send us money by cheque, it can take up to seven business days to reach us. As soon as we get your cheque, we’ll pay your money into your account.
You might have used incorrect account details
If you’ve given the wrong Marcus account details to your bank or building society, your money will be returned to that account.
You didn't send the money from your linked account
You can only pay in money from the current account that is linked to your Marcus account. Money sent from any other account will be returned.
You could be over the maximum deposit limit
If a payment would take your account balance over the maximum deposit limit of £250,000, your money will be sent back to your bank account. Make sure you check your account balance before you add more money.
The interest you earn on your savings counts towards the maximum deposit limit. If interest would take your balance up to or over £250,000, you won’t be able to add more money to your account.
We might still be checking the payment
There may also be times where we have to hold money coming into your Marcus account while we carry out standard checks in line with our legal and regulatory obligations.
You can read more about making payments into your account in our terms and conditions.