Information on COVID-19

To all our customers: latest update

We hope that you and your loved ones are staying safe and well. As the situation around the coronavirus outbreak continues, we want to reassure you that all our systems are operating as normal and that your account and your money are safe.

We're as committed as always to providing you with excellent customer service during these uncertain times. At the moment, we continue to experience some delays in deliveries reaching us. If you send us something in the post – including a cheque – it may take some time to get to us. You can find guidance on other ways to add money to your account by visiting our help page.

Frequently asked questions