Meet our Customer Care apprentice

Hello Abbie! What attracted you to a customer care apprenticeship with Marcus?

After I left college, I knew my communication skills were strong and I wanted to develop those professionally, so I was naturally drawn to customer care. An apprenticeship would also give me some practical work experience, as I hadn’t had a full-time job before.

After I saw the job advertised on social media and read about the partnership between Milton Keynes College and Marcus by Goldman Sachs, I thought: why not?! There’s no harm in applying!

What sort of thing did you do as an apprentice?

It’s a year-long programme, split 80-20 between on-the-job training with the Marcus team and classroom learning at Milton Keynes College.

I really liked how varied it was. Some days I’d be at college learning about things like how to manage customer expectations, and other days I’d be training alongside full-time colleagues at Marcus, helping resolve customers’ issues or answering calls. You get a lot of support and, as you progress, gradually get more hands-on.

A year later, here I am – working full-time with Marcus and really enjoying it!

Has anything surprised you about working at Marcus?

It has 100% not been what I expected! Before I applied, I thought working at a bank might involve lots of people in serious suits carrying clipboards. That hasn’t been my experience at all.

What surprised me most was how welcoming and supportive everyone is. That’s been the highlight for me. People at Marcus really want to help you succeed as an apprentice, and you get feedback all the time, which I found really encouraging.

What would you say to someone thinking of applying for an apprenticeship?

The apprenticeship scheme has really boosted my confidence and helped me learn about excellent customer care. If you’re thinking of applying, definitely go for it!